FAQ

HOW DOES OUR SERVICES WORK?

It’s really simple! Just contact VIA email or phone. We will collect some initial information regarding your travel requests and provide you with a quote. At that time, we will let you know all your options to reserve.

WHAT ARE OUR SERVICE FEES?

We don't charge fees for our booking services. We receive commission payment directly from our partners, airlines, and hotels, so you'll only just pay for the cost of your trip.

For more complex itineraries, large group trips, and tailored exclusive services a planning or service fee will often apply to cover the time spent researching and building a customized, detailed itinerary

DO I HAVE TO PAY UP FRONT FOR MY VACATION?

No! We offer many payment plans and options. In addition, all deposit requirements are set by the resorts and the tour operators we book through. Deposit rates vary based on the resort or package you select, and the time you are traveling. Most vacation packages require that you pay the balance 45 days prior to your arrival.

DO I NEED A PASSPORT?

Government-issued identification is required for all air travel.

A valid passport is required for all trips outside the USA.

SHOULD I PURCHASE TRAVEL INSURANCE?

Travel Protection plans are available and recommended to help protect you and your trip investment. Travel Protection includes benefits such as Trip Cancellation, Trip Interruption, Emergency Medical, and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more

DO YOU OFFER CAR RENTALS?

Yes. We make renting a car a seamless and convenient experience. Our global car partners offer a wide selection of vehicles, from premium to economy and limos to event buses.

FAQ: FAQ